Support

Get help

We reply within 1 to 3 business days, and usually sooner. If you have not heard back after that, send the message again; occasionally one gets filtered.
There is no phone line and no live chat. Email is the whole support channel, and it is read by a person.
Write from the email address on your account where you can. It is how we know it is you, and it saves a round trip.

What to include

The more of this you send first time, the faster this goes:

The email address on your account.
What you were trying to do, and what happened instead.
The screen or feature it happened on, and roughly when.
Your device and browser, for example "iPhone 15, Safari" or "Windows, Chrome".
Whether it happens every time or just happened once.
A screenshot, if you have one.

If it is about a charge, add the date and the amount, and the last four digits shown on your Stripe receipt. Never send us a full card number. We do not need it, and we cannot use it.

Billing, and how to cancel

Open the Plan page in the app and choose Manage billing. That opens the Stripe billing portal, where you can update your payment method, see and download your invoices, and cancel.

Become Plus costs $14.99 per month, or $119.99 per year, in USD. Any applicable sales tax is included in that price.
Your plan renews automatically at the end of every billing period. Unless you cancel first, the payment method you gave Stripe is charged the same amount again, for another period of the same length, and this repeats until you cancel.
You can cancel at any time. Open the Plan page in the app, choose Manage billing, and cancel in the Stripe billing portal that opens. You can also email us and we will cancel it for you.
When you cancel, your Plus access stays on until the end of the period you have already paid for, and the plan is not renewed after that. Cancelling does not cut that period short, and it does not by itself produce a refund of that period.

If you cannot reach the portal for any reason, email us and we will cancel it for you. The full terms, including what happens to refunds, are in the Terms.

Trouble signing in

The sign-in email has not arrived: Check your spam and promotions folders. Links are single use and expire a few minutes after they are sent, so if one has been sitting there a while, request a new one. Keep the tab you requested it from open: it is the tab that signs you in.
Sign in with Google is not working: Use the same Google account as the email address on your Become account. If you have several Google accounts signed in, pick deliberately rather than letting the browser choose.
My passkey is gone: A passkey lives on the device or in the password manager that created it. If you have lost that device, sign in with a one-time email link instead, and then register a new passkey. It is worth registering a second one on another device.
I changed email address: Email us from the old address if you still have it, or from the new one if you do not, and we will sort it out.

Deleting your account

There is no delete button in the app yet. Email [email protected] from the address on your account, ask us to delete it, and we will confirm and then delete within 30 days. Cancel any paid plan first, or ask us to cancel it in the same message. What deletion covers, and the few things that survive it, is set out in the Privacy Policy.

Your data

To get a copy of your data, correct something that is wrong, or ask what we hold, email us from your account address. The full list of what you can ask for is in the Privacy Policy.

Report a bug, or a security problem

Bugs: email us with "Bug" in the subject line and as much of the detail above as you have.

Security: if you think you have found a vulnerability, email us with "Security" in the subject line and please give us a chance to fix it before telling anyone else.

Health and emergencies

Support cannot help with a medical problem

Become is not medical care and not medical advice. If you are hurt or unwell, talk to a physician.
In an emergency in the United States, call 911. Outside the United States, call your local emergency number.
If you are in crisis or thinking about harming yourself, call or text 988 in the United States for the Suicide and Crisis Lifeline.